At The Sarai Resort, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or stay with us. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details, email address, phone number, identification documents (if required by law).

  • Booking Information: Room preferences, payment details, booking dates, and transaction records.

  • Technical Information: IP address, browser type, cookies, and browsing patterns when visiting our website.

  • Other Information: Any feedback, queries, or communications you share with us.

2. How We Use Your Information

We use your information to:

  • Process bookings and reservations.

  • Provide customer support and respond to inquiries.

  • Enhance guest experience through personalization.

  • Process payments and send confirmations.

  • Ensure compliance with legal obligations.

  • Improve our website, services, and marketing.

3. Sharing of Information

We do not sell or rent your information. However, we may share it with:

  • Service Providers: Payment gateways, IT service providers, or travel agencies.

  • Legal Authorities: When required to comply with laws or regulations.

  • Business Transfers: In case of a merger, acquisition, or restructuring.

4. Data Security

We implement strong security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and remember your preferences. You can disable cookies in your browser settings, but some features of the website may not function properly.

6. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Your Rights

You have the right to:

  • Access your personal data.

  • Request correction of inaccurate information.

  • Request deletion of data, subject to legal obligations.

  • Withdraw consent to data processing.

  • Opt-out of marketing communications.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Children’s Privacy

We do not knowingly collect personal information from children under 18 years of age. Parents or guardians should supervise children when using our website.

10. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated date.

11.Contact Us

If you have any questions or concerns regarding this Disclaimer or any information on our website, please reach out to us using the details below:

📍 Address: Umaria Tala Main Road, Beside Barbaspur Uptehsil, Umaria, District: Umaria (MP) – 484661
📞 Mobile: +91 9713765800
📧 Email: info@thesarairesort.com